On Friday evening, 22 April 2016, one of our Firstroad Accident Responders, became victim to a violent mugging. Wynand Gloy, who works in our East Rand Accident Division, was stabbed multiple times and had his Dreamtec Device taken from him.
The Dreamtec device is a new piece of technology recently deployed throughout our Accident Divisions and soon to be deployed across the Trade Divisions as well. All calls received by the Firstassist Contact Centre are automatically dispatched to the nearest available device to the scene of the Accident and vast amounts of vital information can be captured at the scene onto the device and linked to the case (Pictures, license details, third party drivers & vehicles etc.)
After this incident had happened, the department heads were notified and immediately got our IT department involved to track the unit. Luis Valadao (IT) jumped onto his laptop and started tracking the unit. Through a Whatsapp chat with the Division’s Director, Clint Spolander, Clint was able to feed constant information as to the whereabouts of the unit to our Managers on the road and with a joint effort between them and SAPS, the suspect was apprehended 25 minutes after the incident had occurred.
Whilst this intense technology fueled chase was underway, Wynand was receiving expert medical attention for his injuries on scene and was taken to a nearby hospital for further treatment.
So, thanks to the Dreamtec technology and the fast actions of the Divisional heads, the IT department and the SAPS, we were able to bring a speedy end to what was a terrible incident. We hope the appropriate justice will be served to ensure this person does not commit such crimes in the future.
Well done to all involved and we wish Wynand a speedy recovery. All our thoughts are with him and his family.
Picture 1: Wynand Gloy as he appears on the Dreamtec Application
Picture 2: Wynand receiving medical attention after being stabbed
Picture 3: Real time tracking of the Dreamtec Application using street level mapping to identify the whereabouts of the device