Bluespec’s Incident Logistics Division has a proven track record of serving premium clientele and leveraging both financial and operational efficiencies. Our operational output and infrastructure, systems, software and technology are absolutely best of breed.
Firstgroup
Overview
Firstgroup offers motor accident and incident management, a specialised fleet of recovery and medical response vehicles, and a host of assistance services. We service clients including insurance companies, claims administrators, brokers, call centres, motor manufacturers and corporates.
Specialists
Firstgroup are specialists and industry experts in Home, Road and Medical assistance services. No matter what the job, no matter how big or how small, no matter where in the country it is, Firstgroup will be able to provide efficient, professional and effectives service delivery to ensure the problem at hand is resolved in the quickest time possible
Structure
The Firstgroup comprises the following brands: Firstassist, Firstmed (Emer-G-Med), First Help and Dreamtec – all of which are driven by a central point of contact that controls a national network of quality service providers.
Numbers
Our Multi Disciplined Contact Centre handles over 70 000 inbound and 250 000 outbound telephone calls monthly. Our 300-seater, 24-hour contact and dispatch centre controls over 750 specialised recovery vehicles, and we’re proud to have considerable fleet of emergency medical response vehicles.
